Showroom Supervisor
OMEGALaings are proud to partner with pioneering and iconic watchmaker, OMEGA. Dedicated to the established brand, well renowned worldwide, our immersive Showroom embraces OMEGA’s unique heritage.
Be a part of our significant alliance, where we unite to offer you an exceptional Showroom Supervisor opportunity. We are seeking a passionate individual eager to strive for personal and team high-performance. You will be responsible for delivering outstanding customer care along with creating and developing ongoing relationships with our clientele. Share our focus on upholding operational efficiency whilst maintaining a welcoming and positive environment.
We will ensure you are supported to reach your potential and empowered to perform at your best. Values-based leadership is fostered across all Laings departments, along with tailored training and professional development to maintain your career growth.
Our Opportunity
As our OMEGA Showroom Supervisor, you will lead and inspire a charismatic and creative team to deliver in-store success. You will be instrumental in driving an exceptional selling and service culture along with being a role model for relationship building with our customers and the development of a client base. You will bring your passion and experience with world renowned luxury watch collections, along with excellent organisation and attention to detail skills. Our colleagues assist 37.5 hours per week, 5 days out of 7.
Key Responsibilities will include:
- Assist our Showroom Manager in generating sales and overseeing everyday activities in line with Laings business standards. Across managers periods of absence, step up to ensure operational continuity.
- Ensure all customer interactions are managed efficiently, are effective and solutions are always sought, to exceed customer expectations.
- Self-motivated you will drive and inspire your colleagues to ensure sales targets are met.
- Maintain a high standard of OMEGA watch display for windows, showroom interior and exterior ensuring others follow suit.
- Regular stock inspection and organising immediate replenishment of best-selling key lines by liaising with our Head Office team.
- Maintain regular communication with Directors, Managers, team members and colleagues in all stores.
- Ensure all colleagues and the boutique are consistently safe and secure, adhering to company procedures and guidelines.
- Enthusiastically undertake training to increase product knowledge, as arranged and requested.
Attributes & Experience:
- Must possess a passion and enthusiasm for luxury timepieces, especially for the TAG Heuer Brand.
- Previous experience in a supervisory position will be highly regarded.
- Excellent communication skills, both written and verbal with the ability to appropriately influence.
- Exceptional interpersonal and customer service skills.
- Ability to manage and follow through on diverse responsibilities.
- A supportive team contributor also able to take own initiative.
- Can take responsibility for own actions and performance as well as team members.
- Demonstrable ability to develop and motivate team colleagues.
- Hold sound commercial awareness with strong analytical skills.
- Assist with the professional development of colleagues.
Benefits & Culture
We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.
Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
Join us and shine as we go forward, committed to staying at the forefront of the industry with a passion in providing personalised in-store and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.