Job Description 

As a Fragrance Manager at Sephora, you will have the exciting opportunity to shape the fragrance department with your expertise, passion, and leadership. Not only will you drive sales and provide an exceptional customer experience, but you will also tell the captivating stories behind each fragrance, creating a memorable journey for our customers. Through coaching and training, you’ll empower your team of Beauty Advisors to share these stories and deliver personalised recommendations that resonate. You’ll be at the forefront of creating a dynamic, engaging, and educational fragrance environment that inspires both your team and customers.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
• Provide continuous training and development opportunities to enhance selling techniques, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Sales Leadership, Customer Engagement & Service Excellence

• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Deliver expert fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered.
• Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
• Stay up-to-date with the latest fragrance trends, and product innovations to provide informed recommendations to customers and team members.

Operational Excellence & Strategic Execution

• Oversee the daily operations of the fragrance department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
• Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

New Store Opening Procedures

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

Skills

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on fragrance.
• In-depth knowledge of fragrance products, ingredients, brands, and trends, with a passion for educating others about fragrance.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Application Process

Apply through the career site using the link below, and then:

1. A first phone call interview with our HRBP in the coming weeks.
2. If successful, it is followed by a second in-person interview with our HR and Management team in August.
3. The start date for onboarding and Sephora training is planned for end of September / beginning of October.

Apply online