Job Description

Keyholder Overview

The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team

• Able to understand and analyse commercial reports to drive business opportunities

• Able to identify key performance behaviours and competencies within the team

• Strong prioritising, organisational and communication skills

• Values honesty and integrity in working relationships

• Able to manage change

• Flexible to meet rapidly changing priorities and deadlines

• Solution minded, uses initiative to positively solve problems

Role Responsibilities

• Delivering a ‘customer first’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently

• Supporting the team with product training and knowledge to deliver unbiased customer advice

• Exceeding sales targets and the company acquisition target for N.dulge

• Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss

• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement

• Communicating clearly and concisely with all internal and external business partners to drive business opportunities

• Confidently analysing business reports to review weekly, monthly and yearly performance

• Creating an inclusive, welcoming and approachable environment for employees to thrive in

• Observing and communicating any performance related feedback in a timely manner to management team

• Leading, motivating and inspiring the team – be a role model!

• Ensuring the store is maintained in line with Company policy and procedure

How to apply

Apply online